The short version:
Notely CRM is a digital product delivered instantly as a downloadable OneNote notebook. Because the file cannot be "returned" once downloaded, refunds are offered for technical issues and accidental purchases — not for change of mind after the notebook has been opened or saved.
✓Refunds are granted if:
- The .onepkg file is corrupted, unreadable, or fails to open on a system that meets the basic requirements (Microsoft OneNote installed and working).
- You were charged twice for the same order.
- A technical delivery issue prevents you from accessing the product, and our support team cannot resolve it within 7 business days.
- You purchased by mistake within the last 24 hours AND have not opened, saved, or copied the notebook to your OneDrive or any other location.
✗Refunds are not granted for:
- Change of mind after downloading and using the product.
- "It doesn't fit my workflow" after the notebook has been saved to your OneDrive or opened in OneNote.
- Requests made more than 14 days after purchase.
- Duplicate purchases where the second copy has already been opened or used.
- Any request where the customer has already saved the notebook to their own OneDrive or shared it with others.
📧How to request a refund
Email krispdigitals@gmail.com with the following:
- Your order number (found in your Lemon Squeezy receipt).
- The email address used at checkout.
- The reason for the request.
- Any screenshots or error messages if the issue is technical.
We respond within 2 business days. Valid requests are processed within 5 business days.
🛡️What we do not do
We do not ask for "proof of deletion." We know it cannot be verified, and we'd rather treat our customers like adults.
Instead, we ask that you be honest. If you've used and benefited from Notely CRM, please respect the work that went into it. If you have a technical problem, we'll fix it — or refund you in full. If you simply changed your mind after using it, we ask that you respect the no-refund-after-download policy that applies to all digital products.
Our commitment: If you have a real problem, we will make it right. Every technical issue is refunded in full if we can't resolve it.
📌Additional notes
- This policy applies to all purchases of Notely CRM through our Lemon Squeezy checkout.
- Refunds are processed via the original payment method. Depending on your bank or card issuer, it may take 5–10 business days to appear.
- If your purchase qualifies for a refund, your access to the product and to any future updates is terminated.
- We reserve the right to refuse refunds in cases where abuse of this policy is evident (for example, repeated purchases and refund requests).
- This policy is subject to change without notice. The version in effect at the time of your purchase applies to your transaction.
💬Questions?
If you're unsure whether your situation qualifies for a refund, email us before you purchase — or before you assume the answer is no. We'd rather have a conversation than a dispute.
Contact: krispdigitals@gmail.com
Why this policy exists: Notely CRM is an instantly-delivered digital product. Unlike a physical item, it cannot be returned once delivered. This policy balances fairness for genuine technical issues with protection against misuse that would make the product impossible to sustain for honest customers.